Description
24/7/365 Helpdesk Package 5 Devices (includes remote backup and remote access) (1 year term)
The Helpdesk package includes unlimited 24/7/365 Helpdesk Support. When you call into the helpdesk a highly trained support technician will pick up ready to answer any questions, make minor adjustments to your system and fix any other problems you’re experiencing. This service enables you to spend more time away from your restaurant, knowing if anything happens to your POS system your staff can quickly contact A Custom POS to resolve the issue.
This Helpdesk package is for sites with 5 POS Devices. To find out how many Devices your Point of Success site has count all the POS Terminals, the POS Server (if your site has one) and any Kitchen Video Computers. The total of these will be the number of POS Devices your site has.
If your site has 1 Device then click the following link for the 1 Device, 1 year 24/7/365 Helpdesk package
If your site has 2 Devices then click the following link for the 2 Devices, 1 year 24/7/365 Helpdesk package
If your site has 3 Devices then click the following link for the 3 Devices, 1 year 24/7/365 Helpdesk package
If your site has 4 Devices then click the following link for the 4 Devices, 1 year 24/7/365 Helpdesk package
If your site has 5 Devices then you have selected the correct Helpdesk package.
If your site has 6 Devices then click the following link for the 6 Devices, 1 year 24/7 /365 Helpdesk package
If your site has 7 or more Devices then click the following link for the 7 Devices, 1 year 24/7 /365 Helpdesk package
What’s Included:
- 24/7 /365 Support/Helpdesk
- Minor training (for example: we will spend 15-30 minutes showing a new manger how to run reports and mange the system)
- Reduced upgrade costs (15% off Point of Success software upgrades)
- Dedicated Point of Success support experts, who only work with Point of Success and are knowledgeable on all aspects of the Point of Success system
- Nightly offsite Backups of your POS data, every night all your System Data is backed up in the event your server fails**
- Hardware health monitoring and alerts, A Custom POS monitors your hardware and alerts you to problems before the hardware fails***
- Secure Remote Access, provided for you and any staff who you want to be able to remotely access the system
- Minor Point of Success upgrades, automatically installed
What’s Not Required:
- Credit card processor changes (for customers using PC Charge) , can be purchased through the following link: Credit Card Processor Change
- Advanced remote access with remote printing, can be purchased through the following link: Logmein Pro License
- Extensive menu changes, contact us for a quote based on the changes you need or purchase an Unlimited Yearly Menu Maintenance Package through the following links:
- Major Point of Success software updates, Point of Success software upgrade maintenance plan available through the following links:
What’s Required:
- Signed Acceptance of Master Sales and Service Agreement
